1813 E. Colonial dr., Orlando, FL 32803 Phone: 407-894-0090 / 877-418-7446 Fax: 407-894-0008 Email: Designmysign@gmail.com
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Frequently Questions and Answers: (FAQs)

1. How much is shipping for 100 signs and stakes?
2. What if I don’t want stakes and only want 100 signs?
3. I don’t see your shipping on smaller orders, how can I get an estimate?
4. Can I pay COD or send a check and still have my signs shipped the same day?
5. I’ve already approved my artwork and am ready to order, what now?
6. How long will it take to print and ship my signs?
7. How long will it take to ship to me and how do you ship your orders?
8. How long do these signs last?
9. What are your signs made of?
10. Do you offer a proof for my sign?
11. What files would I email to you if I needed a proof?
12. The proof I received looks jagged, will my signs look like this when they are printed?
13. What if I need to change the proof I’ve received?
14. Do you offer name riders?
15. Do you make special die cuts for your signs?
16. If I have a certain SPOT, PMS, or CMYK color can you reproduce it?
17. Do you make full color prints?
18. Do you make full bleeds?
19. Do you charge for colored backgrounds?
20. What if I wanted to print a different layout on the back of my sign?
21. I wanted to order coroplast signs but I only need a few, do you have minimum orders?
22. Do you offer discounts for large volume orders?
23. What are your store hours?
24. Can you ship me a sample of the materials you use?
25. Can I order multiple layouts for the 100 sign price break?

Answers

1. How much is shipping for 100 signs and stakes?
We charge a flat fee of $65 for shipping ( for every 100 signs & stakes packages) from the manufacturer warehouse to your door.

2. What if I don’t want stakes and only want 100 signs? 
Shipping in this case will be $50 for 100 signs alone.

3. I don’t see your shipping on smaller orders, how can I get an estimate?
Please feel free to email us or call our office for other shipping estimates during our regular business hours.

4. Can I pay COD or send a check and still have my signs shipped the same day?
We must receive full payment before processing any orders. Therefore, we do not offer COD. However, we do accept checks and money orders.  Please note that if you pay by check, we have to receive it (2-6 days maybe, depending on where you are sending it from) and wait for it to clear in our bank before processing your order (which takes 4-6 business days). 

5. I’ve already approved my artwork and am ready to order, what now?

If you approve your sign layout and email/fax us the downloadable purchase order form by noon eastern time, we print and ship out the SAME day.  Shipping usually takes 1-6 business days depending on where you are having it shipped. 
After we receive your order form, we will notify you via email that your signs will be shipped out.  If you do not receive that email confirmation within 24 hours during regular business hours, please give us a call at 407-894-0090.

6. How long will it take to print and ship my signs?

If you confirm your order with us by noon Eastern Time (approve your artwork and send a completed order form), we can print and ship out your signs the same day.

7. How long will it take to ship to me and how do you ship your orders?

We ship with UPS ground and Shipping usually takes 1-6 business days depending on where you are having it shipped.   Call or email us if you need a shipping estimate.

8. How long do these signs last?

Our signs are UV protected and generally last 2-5 years both indoors and outdoors.

9. What are your signs made of?

Our signs are made of 4-mil weather-proof corrugated plastic, a light weight polypropylene plastic material. Brand names are Coroplast and Cor-x and are weather resistant.

10. Do you offer a proof for my sign?

We offer free proofs for any order (signs, banners, magnetic signs, aluminum signs, and our A-Frame signs). You can either email us at designmysign@gmail.com or fax us toll free at 1-866-341-9394. Be sure to include your artwork, wording, or any information you would like printed on your sign. If you are faxing a request, please be sure to include the email address/fax number you would like your proof to be sent to.

11. What files would I email to you if I needed a proof?

We can open JPG, GIF, TIF, PDF, and DOC files.

12. The proof I received looks jagged, will my signs look like this when they are printed?

On some computers the resolution may differ and appear pixilated.  Upon your request, we can send you a PDF image for an accurate proof.  The signs will be printed crisp and clear.  It is a 100% satisfaction or money back guaranteed.

13. What if I need to change the proof I’ve received?

Please email the changes to us, so that the designer can revise your layout and resend a proof.

14. Do you offer name riders?
Yes, we offer riders in 9”x24”, 6”x24”, or 6”x18” sizes.

15. Do you make special die cuts for your signs?

No, we do not offer special cuts for our signs. All of our signs are either square or rectangular.

16. If I have a certain SPOT, PMS, or CMYK color can you reproduce it?

We can only print the colors listed on our site (solid spot colors) and are unable to match your custom colors. The colors we have available can be found on our website in YardSigns.html 

17. Do you make full color prints?
Yes, we do. Please check the Full Color Signs tab for current prices and samples.

18. Do you make full bleeds?

All of our signs come with a 1” border around the edge that cannot be printed on. Our 18”x24” signs do offer colored bleeds (see our coroplast colors) since these signs come pre-colored, however, we cannot print outside of this border.

19. Do you charge for colored backgrounds?

If you choose a coroplast color other than yellow or white, for sign size 18"x24" or smaller ones, we do charge a $100 background fee for each 100 signs and a $50 background charge for each 20-50 signs. With Size 24"x36", addictional charge will be $200 for 100 signs and $100 for the quantity less than or equal to 50 signs.

20. What if I wanted to print a different layout on the back of my sign?

We can print the front of your sign differently from the back for an additional $65 second screen set-up.
These are cases which you may have to pay for an additional $65 second screen set-up:

yard signs second side

21. I wanted to order coroplast signs but I only need a few, do you have minimum orders?

There is no minimum order. Prices discount based on the quantity of Orders.

22. Do you offer discounts for large volume orders?

For more information on discounts and specials, you can call our office during regular business hours.

23. What are your store hours?

We are open Monday through Friday from 9AM to 5PM (Eastern Time).

24. Can you ship me a sample of the materials you use?

We do ship out free samples of our signs, so you can see the quality/material of our signs.
If you would like to order, please fill out the Downloadable Purchase Order Form from our website and email/fax it to our office so we can process your order.
2  Coroplast Sign  18"x24"  SAMPLE SIGNS
Packing/shipping   =  $10
Grand Total = $10

25. Can I order multiple layouts for the 100 sign price break?
No, the prices are based on the quantity ordered per layout.

FAQs

Return Policy

Your complete satisfaction is our ultimate goal.  

You may return any item shipped by SIGN DEPOT for a credit or refund, keeping the following in mind:

- Please carefully inspect the merchandise immediately upon receipt.

- If any item does not meet your approval, simply return it to SIGN DEPOT 1813 East Colonial Drive, Orlando, FL 32803 within 30 days for a full refund.

- Shipping and handling charges are non-refundable.  Return shipping and insurance costs are the responsibility of the customer.

- The package must be of full quantity as originally ordered by customer and partially returned merchandise will not be accepted.

- All items returned for exchange or refund must be new, and must include the original packaging materials.

- Be sure to enclose a copy of your original invoice with your returned merchandise.

- Items received by SIGN DEPOT, which have been damaged as a result of inadequate packaging or neglect by the customer, will be returned to the customer.


SIGN DEPOT, reserves the right to refuse the merchandise, re-ship the merchandise to the customer, under the following conditions
:

1. The merchandise was incomplete, damaged, used, worn, torn, broken, or scratched.

2. The original invoice was not included.

3. The merchandise was ordered by credit card and order was canceled after credit card was processed.

4. The merchandise was ordered, but delivery was refused by or for the customer.

 

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